Consumers can submit complaints, objections and remarks (for products purchased online) in the following ways:

● By sending to the e-mail address: dermamedica@gmail.com

● By sending regular mail to the address: Dermamedica doo, Omladinskih brigada 86b, Beograd, Srbija.

● By calling the phone number: +381 60 366 1700

The seller will confirm receipt of the complaint within one working day. Within 8 days of receiving the complaint, the seller will inform the consumer of the decision (whether the consumer's complaint regarding product conformity is accepted or rejected) by means of a written or electronic notification. The seller will also inform the consumer about the possible solution in accordance with the Law on Consumer Protection (refund, corresponding price reduction, replacement or repair of the product).

The complaint will be resolved within 15 days from the date of receipt of the complaint. The deadline for returning goods is 15 days from the date of purchase. The seller will do everything in his power to resolve the dispute and eliminate possible defects of the product.

You can download the complaint form via the following link: [Click here to download].